RAIL firms that hold on to compensation for late trains should be obliged to advertise it to passengers, the government regulator said yesterday.
Profiteers are automatically compensated by infrastructure firm Network Rail when it takes the blame for setbacks — but 80 per cent of passengers do not claim for delays.
After a “super-complaint” by consumer group Which? the Office of Rail and Road recommended an awareness campaign, clearer forms, better staff training and “right to compensation being promoted at the time of the delay.”
But rail union TSSA leader Manuel Cortes said that resolving the issue was not rocket science.
He said train managers should make announcement on delayed services telling passengers how to claim back their fares, while where possible refunds should be automatic.