THE BIG six energy firms are still failing to help customers come off the most pricey tariffs four months after consumers were found to be collectively overpaying for gas and electricity by £1.4 billion, a survey suggested yesterday.
Three-quarters of people said that they had not been contacted by their supplier about changing their tariff since the Competition and Markets Authority concluded its two-year probe, the poll of 2,100 people last month for Which? found.
The watchdog warned in June that 70 per cent of people were on the more expensive “default” standard variable tariff, which costs £1.4bn more than a truly competitive market.
Which? managing director of home and legal services Alex Neill said: “The government and the regulator must be ready to act if energy companies fail to deliver.”