RYANAIR was accused yesterday of breaking the law by misleading passengers about their rights after they had their flights cancelled.
Civil Aviation Authority head Andrew Haines said he was furious that passengers were not informed of their rights.
He said travellers were “well protected by the law and are entitled to compensation and if there is a cancellation they are entitled to be rerouted by other airlines.”
On Wednesday Ryanair cancelled an extra 18,000 flights from November to March next year in a move that will hit 400,000 flyers.
The cancellations came on top of 50 a day previously announced, which will last until the end of October.
The British Airline Pilots Association (Balpa) warned that Ryanair’s pilots were also frustrated over the chaotic service.
Balpa general secretary Brian Strutton said the union had been “inundated with enquiries from Ryanair pilots over the past week and we hear a great deal of anger and frustration being expressed.
“Ryanair needs to respect its pilots and listen to their collective concerns urgently.”
Dublin-based Ryanair says it is cancelling flights because of mistakes over rostering pilots’ holidays.
The budget airline could be forced to pay out hundreds of millions of pounds in compensation to passengers whose flights have been cancelled.