SOUTHERN rail bosses yesterday apologised to passengers and agreed to pay compensation for “many months of disruption and misery.”
Parent company Govia Thameslink Railway (GTR) chief executive Charles Horton apologised for his firms’ failings, however he placed the blame on both “industrial action and poor performance.”
The “Delay Repay” compensation package means passengers are entitled to compensation of 25 per cent of the cost of a single fare, with more serious disruption allowing for claims of up to 100 per cent of the cost of a ticket.
Shadow rail minister Pat Glass said that the compensation is welcome, however it “does not address the fiasco on Southern Rail.”
Only 84,000 passengers are set to be compensated while the company is responsible for a mammoth 620,000 passenger journeys a day.