Britain's energy giants received more than 5.5 million complaints last year, consumer group Which? revealed yesterday.
Which? said the Office of Fair Trading and energy watchdog Ofgem should refer the market to the Competition and Markets Authority for investigation.
But the Fuel Poverty Action Group called for profit-driven energy companies to be replaced with “publicly owned and community-controlled” suppliers.
Complaints ranged from issues with bills and metering to customer service, switching and payments.
Of the 5,579,665 complaints in 2013, Npower received 1,383,650 — the most of all the big six companies.
EDF followed with 1,240,005, British Gas with 1,235,550 and Eon with 929,230.
The watchdog’s latest figures show that eight in 10 consumers are worried about rising energy prices and just one in five trust gas and electricity suppliers.
Which? executive director Richard Lloyd said: “Millions of people are unhappy with the service they receive from the suppliers.
“Next month, we want the regulators to refer the energy market to the Competition and Markets Authority and launch a full scale inquiry.”
Fuel Poverty Action Group spokeswoman Eva Joy agreed that public trust is at an all-time low but said an inquiry was not the answer.
She told the Star: “It’s useful to point out how hated they energy companies are. However the problem is the market itself. It should be abolished and be replaced with not-for-profit, publicly owned and community-controlled energy suppliers.”
You can’t buy a revolution, but you can help the only daily paper in Britain that’s fighting for one by joining the 501 club.
Just £5 a month gives you the opportunity to win one of 17 prizes, from £25 to the £501 jackpot.
By becoming a 501 Club member you are helping the Morning Star cover its printing, distribution and staff costs — help keep our paper thriving by joining!
You can’t buy a revolution, but you can help the only daily paper in Britain that’s fighting for one by become a member of the People’s Printing Press Society.
The Morning Star is a readers’ co-operative, which means you can become an owner of the paper too by buying shares in the society.
Shares are £1 each — though unlike capitalist firms, each shareholder has an equal say. Money from shares contributes directly to keep our paper thriving.
Some union branches have taken out shares of over £500 and individuals over £100.
You can’t buy a revolution, but you can help the only daily paper in Britain that’s fighting for one by donating to the Fighting Fund.
The Morning Star is unique, as a lone socialist voice in a sea of corporate media. We offer a platform for those who would otherwise never be listened to, coverage of stories that would otherwise be buried.
The rich don’t like us, and they don’t advertise with us, so we rely on you, our readers and friends. With a regular donation to our monthly Fighting Fund, we can continue to thumb our noses at the fat cats and tell truth to power.
Donate today and make a regular contribution.