Latest editorial
BROADBAND customers will get compensation for poor service more quickly under an Ofcom scheme announced yesterday that is expected to pay out £142 million a year.
Companies including BT, Sky, TalkTalk, Virgin Media and Zen Internet have agreed to automatically credit customers’ accounts if they experience slow repairs, missed appointments or delayed installations, so they do not have to chase companies.
The watchdog said currently only around 15 per cent of those who complain get a refund, mostly of small amounts.
BERNADETTE KEAVENEY announces a simplified and streamlined way to get your paper delivered daily, and a big push for new readers that we can all help make into a success
JAMES NALTON takes a look at the German league’s move to grow its audience in Britain, and around the future of football on TV in general
With the news of massive pay rises for senior management while content spend dives STEPHEN ARNELL wonders when will someone call out the greed of these ‘public service’ executives