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A CrossCountry train at Leeds train station
TRAIN operator CrossCountry has been told to raise its performance after receiving the worst score in a new passenger survey by watchdog Transport Focus.
Just 79 per cent of passengers were satisfied with the Arriva Group-owned operator, with only 46 per cent satisfied with how delays were handled.
Transport Focus has asked CrossCountry to improve the passenger experience, reduce delays and cut overcrowding.
By contrast, Hull Trains achieved the best overall satisfaction score at 94 per cent, followed by LNER at 93 per cent.
Disabled passengers reported lower satisfaction than non-disabled passengers across the network.
Transport Focus chief executive Alex Robertson said: “These results show that it’s possible for the railway to get it right, but that this isn’t happening consistently enough.”
CrossCountry’s Mark Anderson said: “These results are disappointing and despite slight improvements in some areas, we know we must do more to deliver the service our customers rightly deserve.”
The service is expected to be brought into public ownership next year.
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